How long will it take to receive my order?

For US orders, we will process your order within one business day and deliver within 3-5 business days! We’re doing our best to deliver it promptly for you.For international orders, we will process your order within one or two working days and deliver within 7-15 working days

How to track my order?

To check the status of your order, click here.For international orders, please note that delivery will take around 7-15 business days. This accounts for delays caused by customs.If your order hasn’t arrived within the expected delivery timeframe, please get in touch with us info@btartboxnails.com.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

How to update shipping address before order dispatched?

To ensure your order arrives correctly, please send your updated shipping information to info@btartboxnails.com using the following format:Full Name:Street Address:City:State/Province:Postal/Zip Code:Country:Phone Number (optional but recommended for delivery):We’ll process your address update promptly once received.

My package was marked as delivered, but I can't find it. What should I do?

We don't want this to happen! Be sure to check your front door, neighbours and mailbox. Some carriers may mark a package as delivered, but it arrives the next day. If it takes more than 3 business days, please contact us and we will take care of it!

What if my package arrives damaged?

If your package was damaged during shipment, please take a picture and contact us info@btartboxnails.com. We will always replace this for you.

How can I cancel my order?

To cancel your order, please send your order number and cancellation request to our customer service team at info@btartboxnails.com within 2 hours of placing your order.Once received, we will:Verify your order statusProcess the cancellation if possibleSend a confirmation email with the results

What is your return policy?

We’re truly sorry to hear that your experience didn’t meet your expectations—it’s our goal to ensure every customer loves their BTArtboxnails products.To make things right, here’s how we can help:Our Return Policy:✨ 30-Day Happiness Guarantee: Unused items in their original condition can be returned within 30 days of delivery.✨ Damaged or Incorrect Items? Please let us know within 14 days with photos so we can quickly resolve this for you.What We’ll Do:Reply within 1 business day to guide you through the return process. Pls email to: info@btartboxnails.comProcess refunds within 7 days once we receive your return.A Few Helpful Notes:For hygiene reasons, we can only accept returns of new, unused items.Unfortunately, we can’t refund original or return shipping costs unless the error was ours.We’d love the chance to improve—if you’d like to share feedback, just reply to this email. Your satisfaction means everything to us!

What is the difference between XCOATTIPS, YCOATTIPS and SCOATTIPS ?

Thank you for your question! Here are the key differences between our product lines:XCOATTIPS✓ Features our patented X-COAT Process technology✓ Compatible with gel glue application✓ Requires base coat + top coat for optimal wear✓ Most durable option (lasts 2-3 weeks with proper application)YCOATTIPS & SCOATTIPS✓ Designed for regular nail glue or adhesive tabs✓ No base/top coat needed✓ Quicker application (ready-to-wear)✓ Average wear: 10-14 days

How to remove XCOATTIPS?

Tools you need:Nail File/E-file, Acetone, Cuticle remover padsSteps:File off the top coat to thin out the tips.Wrap and soak the tips with acetone pads until they soften.Gently wipe off the softened tips.File and clean your natural nails for a smooth surface.Apply cuticle oil to nourish nails.More details pls check video: https://www.instagram.com/reel/C6I9WBLBXZs/