Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about our company, products/services, policies, and more

Where does Btartboxnail ship?

We ship worldwide. All products can be shipped worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from info@btartboxnails.com will contact you via email.

How long will it take for my order to arrive?

Our products usually arrive in the United States, Canada, Australia, and the United Kingdom within 5-12 business days of ordering. Shipping to other countries takes 7-15 business days.

Please note that Saturdays, Sundays and public holidays are not considered working days.

Of course, in special cases (sales events, Christmas, etc.) it may take longer, but we still strive to ensure that orders are processed quickly and smoothly at all times.

When will my order be shipped?

If you would like to cancel an order please email info@btartboxnails.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

What shipping options are available?

We offer standard and express shipping. Standard shipping will be free on orders over $98.

How to track my order?

Please email info@btartboxnails.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process

RETURN TO SENDER ALERTS

Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.

How Can I Update The Shipping Address On My Order?

Please email info@btartboxnails.com with your order number and full shipping address, including apartment/building numbers, as soon as possible to make changes to your shipping address. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Can I Add, Change, Or Cancel Items After My Order Has Been Placed?

How Can I Cancel My Order?

How Can I Check The Status Of My Order?

You can view the status of your order on your Account page. To access your account page please click on the person-shaped icon located in the top right corner of btartboxnails.com and log in. The status will update when you are charged for your order and again when your order has been scanned by the shipping carrier.

Can I Use Multiple Codes At Checkout?

You can use one code per product. If you’ve encountered two valid Static discount or gift card codes during your time shopping with us, please choose the one you want to use more. Gift card codes can apply with discount codes together.

Where Can I Apply My Discount / Gift Card Code?

Codes can be applied in the discount code box near the end of the checkout process.

Can I Return/Cancel My Order?

Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from btartboxnails.com you may do so by shipping the goods back within 14-days of the delivery date.

To set up your return please email info@btartboxnails.com with your order number, reason for return, and the items you wish to return.

Shipping costs are non-refundable and cannot be credited.

Please note gift cards and mystery products are final sale and cannot be returned.

Receive Incorrect Items / Missing Items

If you have received an incorrect product or a missing product, please contact our customer service center at info@btartboxnails.com with your order number and take a picture of the product you received.

I Would Like To Complain About A Shipment/Product

We are sorry that you are not 100% satisfied with your Btartboxnails order.

If a delivered item is defective in any way, you have received the wrong item or an incomplete delivery, please email info@btartboxnails.com with order number

Does The XCOATTIPS® Include HEMA？

Yes, the UV gel glue, solid glue, builder gel and top coat all have Hema, which is a necessary ingredient for all kinds of glue. HEMA is weak sensitization for most people with normal use.

Does The XCOATTIPS® Nails Can Use The Regular Gel Glue？

Yes, more detailed usage can refer to this video https://www.tiktok.com/@btartboxofficial/video/7311154128707669278

What Differences With XCOATTIPS Nails And Press-on nails?

These are "XCOATTIPS" for nail extension. You can add design on them or apply builder gel & top coat to finish. Press on nails is a finished product, but "XCOATTIPS" is a semi-finished product.

info@btartboxnails.com